OMS / SFCC Business Analyst (Ref: 195933)

Digital Business Analyst – Salesforce Commerce Cloud (SFCC)

Location: Dubai, UAE Contract: 3 Months (Potential Extension) Rate: Up to 18,000 AED per month

Overview

We are supporting a leading retail organisation in Dubai who are seeking a Digital Business Analyst with Salesforce Commerce Cloud (SFCC) experience to support ongoing digital commerce initiatives.

This role will focus on analysing and optimising e-commerce and digital customer journeys, working closely with product, technology, and business stakeholders to deliver enhancements across the organisation’s digital commerce platforms.

The position will initially be a 3-month contract, with strong potential for extension through to the end of the year depending on project requirements.

Preferred Background

• Experience within retail or e-commerce organisations

• Strong understanding of digital customer journeys and commerce platforms

• Ability to work with both technical teams and business stakeholders

Key Responsibilities

• Gather and document business requirements for digital and e-commerce initiatives

• Work closely with technical teams to support enhancements across Salesforce Commerce Cloud (SFCC)

• Translate business needs into functional specifications and user stories

• Support delivery of digital transformation and e-commerce platform improvements

• Collaborate with stakeholders across digital, product, and engineering teams

• Assist with integration and optimisation of Order Management Systems (OMS)

• Participate in workshops, backlog grooming, and sprint planning within agile environments

• Ensure solutions align with broader digital commerce strategy and customer experience goals

Required Experience

• Experience working as a Digital Business Analyst on technology or digital transformation projects

• Hands-on exposure to Salesforce Commerce Cloud (SFCC) or Commerce Cloud Essentials

• Experience working on e-commerce platforms or digital commerce environments

• Exposure to Order Management Systems (OMS) such as:

  • Oracle OMS

  • SAP OMS

  • Blue Yonder

  • Fluent Commerce

  • or similar platforms

• Strong experience gathering requirements and working with technical delivery teams

• Experience working within Agile delivery environments