OMS / SFCC Business Analyst (Ref: 195933)
- eTail
- United Arab Emirates
- contract
- د.إ 20000.00 per month
-
about the roleJob Description
Digital Business Analyst – Salesforce Commerce Cloud (SFCC)
Location: Dubai, UAE Contract: 3 Months (Potential Extension) Rate: Up to 18,000 AED per month
Overview
We are supporting a leading retail organisation in Dubai who are seeking a Digital Business Analyst with Salesforce Commerce Cloud (SFCC) experience to support ongoing digital commerce initiatives.
This role will focus on analysing and optimising e-commerce and digital customer journeys, working closely with product, technology, and business stakeholders to deliver enhancements across the organisation’s digital commerce platforms.
The position will initially be a 3-month contract, with strong potential for extension through to the end of the year depending on project requirements.
Preferred Background
Experience within retail or e-commerce organisations
Strong understanding of digital customer journeys and commerce platforms
Ability to work with both technical teams and business stakeholders
Key ResponsibilitiesKey Responsibilities
Gather and document business requirements for digital and e-commerce initiatives
Work closely with technical teams to support enhancements across Salesforce Commerce Cloud (SFCC)
Translate business needs into functional specifications and user stories
Support delivery of digital transformation and e-commerce platform improvements
Collaborate with stakeholders across digital, product, and engineering teams
Assist with integration and optimisation of Order Management Systems (OMS)
Participate in workshops, backlog grooming, and sprint planning within agile environments
Ensure solutions align with broader digital commerce strategy and customer experience goals
RequirementsRequired Experience
Experience working as a Digital Business Analyst on technology or digital transformation projects
Hands-on exposure to Salesforce Commerce Cloud (SFCC) or Commerce Cloud Essentials
Experience working on e-commerce platforms or digital commerce environments
Exposure to Order Management Systems (OMS) such as:
Oracle OMS
SAP OMS
Blue Yonder
Fluent Commerce
or similar platforms
Strong experience gathering requirements and working with technical delivery teams
Experience working within Agile delivery environments
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