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ETAIL

The No.1 eTail talent partner acquiring the highest calibre of employees for consumer facing organizations

OUR SERVICE

We are rated the no.1 eTail talent partner in the recruitment industry. As the best in the industry, we partner with consumer-facing organisations from startups to global companies to help build their ideal team to take their business to the next level.

We specialise in placing mid to executive level professionals into consumer-facing organisations across the world, covering both the permanent and interim markets in: Data, Technology, Digital Transformations, and Marketing.

OUR CLIENTS

boohoo
churchill downs
holland and barrett
loreal
william hill

our tailored approach

Technology is paving the way for a more immersive shopping experience, with consumer behaviours driving innovations in products and business models. As innovators in recruitment, we understand the importance of the digital sphere. This is our tailored approach to eTail:
 
  1. Identify Needs: We set up a time to review the business's hires and offer consultation based on the current market.
  2. Marketing: We present and launch the most effective tailored campaign for the eTail market based on our research.
  3. Talent Mapping: At this stage, we map out key competitors, geographical locations and the wider eTail sector, forming a long list of candidates. We uncover 75% of the market that isn't available.
  4. Approach & Selection: From the long list, we conduct a two-stage interview process benchmarking against critical requirements, competencies, customer service, and if they are a cultural fit for the growing business.
  5. Shortlisting & Submission: We share our detailed list of candidates and ensure they meet the requirements.
  6. Process Management: We manage the end-to-end interview process, ensuring timelines are met, and the business is kept updated on any other potential opportunities.
  7. Offer & Acceptance: Once the business has selected its candidate, we manage the entire offer, acceptance and reference checking procedure. This includes resignation and onboarding.
  8. Post Placement Care: We liaise with candidates on their first day, week, and monthly to ensure they are settled. This reassures the business and the candidate that they are the perfect match.

The process with Forsyth Barnes has been very smooth, our expectations were set from day one and a clear process was put in place in order for us to secure the talent we needed. They met every shortlist deadline that was set out at the beginning of engagement, and have provided us with market insights and high-quality candidates along the way.

Walgreens Boots Alliance, Recruitment Manager

Etail CONSULTANTS

WHAT WE’RE PROUD OF

Brief

Halfords, the UK's largest retailer of motoring and cycling products and services, approached Forsyth Barnes to review their current systems and advise on a new technology team. The eTail organisation had been working with archaic technology and working methods, so the organisation decided to invest £50 million into a technology and business transformation initiative that spanned the entire enterprise.

 

Challenge

Our contract division reviewed their current systems and ways of operation. We advised on various pillars of transformation, including addressing technical debt and upgrading legacy systems such as ERP, e-commerce platform, WMS, MarTech, and customer experience technology. Our biggest challenge was ensuring we worked with a 'waterfall approach' into a more Agile/DevOps method for their ongoing delivery plans.

 

Solution

Our lead consultants worked on placing for the transformation pillars, and whilst another team of consultants worked on the hands-on delivery in roles such as Project/Programme Managers, Business Analysts, Developers, Architects and Agile Coaches/Scrum Masters. Our focus was to place the interim director and head of level individuals first and then trickle down to the junior roles. By doing this, we managed to ensure strict deliverables were hit by reviewing progress against pre-set KPIs to ensure delivery stayed on track with minimal disruption.

 

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