Project Manager (Ref: 196661)

As an external recruitment partner, we present an opportunity with our client, a leading UK retailer, to secure a pivotal Project Manager appointment. This organization drives competitive advantage through a balanced mix of store excellence, digital evolution, and a sustainability creed that resonates with modern shoppers across the UK and international markets.

We are seeking a Project Manager to coordinate a cross‑functional program aimed at elevating retail performance and execution. The role engages with senior stakeholders to translate strategic aims into actionable delivery plans, maintains governance artifacts, and tracks value realization within the London network and accompanying stores. Emphasis is on turning business goals into tangible projects, risk oversight, and stakeholder alignment.

• Lead end‑to‑end delivery of integrated retail initiatives encompassing store operations optimization, digital tools rollout, and process improvements that impact customer experience.

• Define scope, milestones, and delivery roadmaps in alignment with enterprise architecture and regulatory requirements.

• Collaborate with cross‑functional teams including operations, IT, and commercial to ensure coherent execution across the store network.

• Assess readiness across stores, distribution centres, and store technology platforms, ensuring scalable and resilient implementation.

• Manage stakeholder expectations at executive and regional levels, facilitating clear communication and timely decision making.

• Ensure solutions meet performance, security, and compliance standards, with attention to identity, device posture, and network segmentation.

• Develop comprehensive project documentation, including risk registers, delivery plans, architecture alignment, and governance artifacts.

• Monitor risks and dependencies, implementing mitigation plans and escalation procedures where needed.

• Support change management efforts and adoption activities to prepare staff and store teams for new capabilities.

• Partner with service management to secure operational readiness, handover processes, and support models.

• Pursue continuous improvement across processes, tools, and user experience in remote or store‑based initiatives.

• Proven track record delivering large‑scale programs in retail or consumer goods, with measurable outcomes.

• Strong proficiency in scoping, planning, and engaging senior stakeholders.

• Experience with project management and analytics tools used to guide retail strategies.

• Familiarity with data governance and quality principles in retail contexts is advantageous.

• Clear communication skills for diverse audiences, both written and spoken.

• Delivery of remote access solutions at scale

  ·    Covering large user bases, not small deployments

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• Experience with enterprise technologies such as:

  o    Zscaler

  o    Azure Virtual Desktop (AVD)

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• Strong exposure to cross-functional collaboration (security, infrastructure, operations)

• Competitive compensation aligned with market benchmarks and experience.

• Hybrid working options and a results‑driven approach to work schedules.

• Structured development pathways across programmes, supply chain, and store operations.

• Inclusive culture with visible leadership and mentoring opportunities.

• Opportunity to influence high‑impact initiatives spanning multiple channels.

In a dynamic, data‑driven retail environment, the role requires navigating complex datasets, extracting actionable insights, and partnering with senior leaders to lift performance in London and beyond.