Functional Consultant (Ref: 197052)

Our client provides tailored software engineering and IT services focused on automating complex business functions, integrating disparate systems and delivering measurable operational improvements. The organisation serves mid-to-large enterprises across regulated and commercial sectors, designing solutions that replace manual processes, reduce risk and surface actionable insights from data. Teams combine industry-specific knowledge with engineering discipline to deliver configurable platforms, bespoke integrations and outcome-focused implementations.

The Functional Consultant will convert stakeholder needs into robust functional designs and guide those designs through implementation to realise business value. The role requires ownership of requirements definition, process modelling, solution validation and testing oversight across the delivery lifecycle. Success will be measured by clear, testable specifications, timely delivery of expected features and demonstrable improvement in client processes and metrics.

• Lead requirements elicitation using workshops, interviews and document analysis to capture business objectives and constraints.
• Create detailed functional specifications, user stories and acceptance criteria that drive development and testing activities.
• Design and optimise business process maps to align with target solutions and operational best practice.
• Work closely with architects and developers to validate solution feasibility and guide configuration decisions.
• Coordinate and manage user acceptance testing, including test plans, defect triage and stakeholder sign-off.
• Support prioritisation of features by assessing business value, risk and implementation effort.
• Produce implementation artefacts such as process flows, screen mock-ups and configuration guides for delivery teams.
• Conduct post-implementation reviews to verify outcomes, quantify benefits and recommend follow-up actions.

• Five plus years of experience in a functional consultancy, business analysis or similar role within software delivery projects.
• Proven track record of leading workshops and driving consensus among mixed stakeholder groups.
• Advanced skills in process modelling, writing functional requirements and crafting acceptance criteria.
• Solid working knowledge of software development lifecycles, test methodologies and release practices.
• Strong written and verbal communication skills with the ability to present to senior stakeholders.
• Experience with enterprise software configuration, CRM or ERP implementations is advantageous.
• Relevant certifications such as BCS, CBAP or equivalent are desirable but not mandatory.

• Competitive salary reflective of experience and market standards for London-based roles.
• Hybrid working model with a mix of office and remote days to support work-life balance.
• Annual professional development allowance and funded training opportunities.
• Generous pension contribution and private healthcare options.
• Performance-related bonus and regular salary reviews tied to delivery outcomes.
• Paid annual leave in line with senior-level roles and additional holiday purchase scheme.

Applicants who bring pragmatic problem-solving, strong stakeholder management and a focus on measurable outcomes will thrive in this role. Transferable experience from related sectors such as financial services, utilities or technology consulting will be considered. Shortlisted candidates should expect a skills-focused interview and a practical case exercise to demonstrate capability.