Fluent Commerce Application Support Engineer (Ref: 192551)

This organization is a leading retail group operating within the Gulf Cooperation Council (GCC) region, recognized for its drive towards innovation and achieving excellence in the retail landscape. They focus on enhancing customer experiences through the integration of advanced technologies and operational efficiencies.

We are collaborating with this organization to find a talented Fluent Commerce Application Support Engineer, responsible for managing the application support of their innovative Order Management System (OMS), Fluent Commerce. This pivotal role ensures that the system functions optimally to support the organization’s operational needs.

• Oversee the support and maintenance of the Fluent Commerce application to guarantee alignment with business requirements.

• Resolve application-related issues promptly to minimize operational downtime.

• Work with cross-functional teams to gather requirements and execute system enhancements.

• Deliver training and ongoing support to users to enhance the application's usage and efficiency.

• Engage with stakeholders to collect feedback and ensure conformity with strategic business objectives.

• Demonstrated experience in providing hands-on support for Fluent Commerce applications.

• Strong stakeholder management skills, capable of effectively communicating across diverse departments.

• Retail industry experience is a plus, but not mandatory for this role.

• Robust understanding of retail operations is essential, showcasing knowledge of sector-specific challenges.

• A hands-on approach with substantial functional expertise in application support is necessary.

• Attractive salary with performance-related bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional growth and training.

• A vibrant work culture fostering teamwork and collaboration.

• Employee discounts on various products.

This role presents an exciting chance to engage with the innovative retail projects of a respected organization in the GCC. Individuals with a passion for technology and retail are highly encouraged to apply.