UI/UX Designer (Ref: 192299)

Our client is a prominent organization operating within the manufacturing and consumer services industries, with a focus on providing exceptional repair services for industrial machinery and equipment. They are dedicated to innovation, quality service, and fostering sustainable growth through solutions that prioritize customer needs.

The UI/UX Designer plays a pivotal role in shaping the digital experience and engagement for customers utilizing our client’s online platforms. This position demands a strategic innovator ready to handle the comprehensive design and experience approach, as well as research initiatives across various sites. The primary objective is to create user-friendly, conversion-focused interfaces that will not only enhance visitor satisfaction but also cultivate long-term customer loyalty, thereby driving significant revenue increases. Applicants should be prepared for a high-energy environment that promotes consistent testing and teamwork aimed at achieving exceptional outcomes.

• Formulate an overarching UX strategy that aligns with strategic performance targets, including revenue, Net Promoter Score (NPS), and SEO/CRO objectives.
• Manage a prioritized backlog of UX initiatives across diverse projects and geographical areas.
• Lead the execution of qualitative and quantitative research efforts, incorporating interviews, usability tests, customer satisfaction surveys, and deep dives into user behavior.
• Transform research insights into actionable hypotheses, prototypes, and experiments with measurable outcomes.
• Oversee the design of information architecture, user interactions, visual aesthetics, animations, microcopy, and accessibility standards for both desktop and mobile platforms.
• Create and administer a robust Figma-based design system.
• Develop and advocate for UX standards, content guidelines, and design component governance documentation.
• Promote a culture of design thinking and empathetic user experiences across the organization.

• A minimum of 5 years of experience in crafting user experiences for eCommerce, SaaS, or B2B sectors.
• A portfolio that showcases successful projects which have positively impacted business performance metrics.
• Expertise in Figma, prototyping tools, and contemporary design system methodologies.
• In-depth knowledge of A/B testing methodologies and data analytics, with a strong emphasis on a data-driven approach.
• Basic understanding of HTML/CSS and familiarity with Agile and Scrum practices.
• Exceptional verbal and written communication capabilities.
• A Bachelor’s degree in Human-Computer Interaction, Design, Psychology, or similar practical experience.
• A proactive mindset, a keen sense of inquiry, and the ability to excel in ambiguous situations.

• Competitive salary complemented by performance-based bonuses.
• Comprehensive health, dental, and vision insurance options.
• Generous paid time off and public holiday policies.
• 401(k) retirement plan with employer matching contributions.
• Opportunities for ongoing professional development and career advancement.

This role presents an excellent opportunity for a UI/UX Designer keen to leave a notable mark within a reputable organization. Our client thrives on creativity and originality and is searching for a candidate who matches their ambition and possesses the expertise to elevate user experience strategies to new heights.