Salesforce CRM Business Analyst (Ref: 190825)

We are partnering with a leading retail organization based in the GCC, distinguished for its innovative approach and dedication to enhancing customer experiences through robust digital transformations. This organization is committed to fostering an inclusive culture and continuously evolving its offerings to cater to the diverse preferences of its clientele across retail sectors including consumer electronics and apparel.

Position Overview: This organization is on the lookout for a skilled Salesforce CRM Business Analyst to take charge of crucial enhancements within their Salesforce CRM framework. In this vital role, you will be responsible for not only implementing new Salesforce modules but also working closely with various stakeholders to gather insights and requirements essential for functional improvements, supporting a larger digital transformation initiative.

• Drive the evaluation and enhancement of Salesforce CRM modules in alignment with the organization’s objectives.
• Work collaboratively with cross-functional teams to gather, document, and analyze business requirements.
• Conduct workshops to capture stakeholder feedback and better understand CRM needs.
• Create comprehensive functional specifications ensuring timely project delivery.
• Assist during the testing phases to confirm that enhancements meet established requirements.
• Remain abreast of the latest Salesforce capabilities to suggest potential improvements.

• Proven proficiency in Salesforce CRM functionalities.
• A minimum of 4 years of experience in a Business Analyst role.
• Experience in the retail sector is essential.
• Strong implementation experience with Salesforce is crucial for success in this role.
• Willingness to work on-site a minimum of 4 days each week.

• Attractive salary package.
• Opportunities for professional advancement and skill development.
• A diverse and inclusive working environment.
• Comprehensive health and wellness benefits.

This is a fantastic opportunity for a detail-oriented professional eager to make a meaningful impact in a leading retail organization. The optimal candidate will have a passion for utilizing technology as a means to drive business success.