Contracts Manager (Ref: 190876)

We are seeking a proactive and highly organised Contract Manager to oversee the end-to-end coordination of a diverse housing portfolio—from property onboarding through to tenant support and stakeholder engagement.

This is a hands-on and dynamic role at the centre of housing operations across Greater Manchester. You will work closely with landlords, local authorities, tenants, and support partners to ensure properties are compliant, well-maintained, and meeting the needs of residents. If you thrive in a fast-paced environment, understand social housing, and enjoy building meaningful relationships, this could be the ideal opportunity for you.

Key Responsibilities

Property Sourcing & Onboarding

• Identify and acquire suitable properties for housing schemes.

• Oversee onboarding, ensuring standards and compliance requirements are met.

• Manage estate records and maintain property budgets.

Property Inspection & Maintenance

• Conduct inspections to ensure legal and housing standards compliance.

• Coordinate maintenance and turnaround works, managing contractors and approving costs.

Stakeholder Liaison & Pre-Tenancy Coordination

• Act as the primary point of contact for councils, landlords, and support services.

• Manage pre-tenancy arrangements, tenant placements, and welfare concerns.

• Keep stakeholders updated on property status and tenant feedback.

Financial Oversight

• Manage and document recharges to landlords for property-related costs, including tenant damage.

• Negotiate charge-backs with local authorities.

• Reconcile landlord and rent payments with finance teams to ensure month-end accuracy.

Stakeholder Engagement & Negotiation

• Attend meetings to discuss rent reviews, tenancy matters, and property issues.

• Negotiate financial agreements and review contractual terms.

Tenant Management & Property Handover

• Coordinate move-ins and move-outs, including inspections and key handovers.

• Provide tenants with welcome packs and orientation.

• Maintain accurate onboarding and tenancy records.

Qualifications and Experience:

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Minimum of 5 years’ experience in social housing management, including tenancy and income management.

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Chartered Institute of Housing (CIH) qualification or equivalent, or willingness to work towards is desirable.

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Knowledge of local authority housing strategies and partnership working.

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Strong knowledge of housing legislation, welfare reform, and safeguarding.

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Experience with property management systems and data reporting tools.

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Excellent communication, interpersonal, and negotiation skills with a range of stakeholders.

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Strong time management and organisational abilities.

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Ability to maintain high standards of customer service and operational efficiency.

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Full UK driving licence.