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A Business Transformation

Brief

Halfords, the UK's largest retailer of motoring and cycling products and services, approached Forsyth Barnes to review their current systems and advise on a new technology team. The eTail organisation had been working with archaic technology and working methods, so the organisation decided to invest £50 million into a technology and business transformation initiative that spanned the entire enterprise.

 

Challenge

Our contract division reviewed their current systems and ways of operation. We advised on various pillars of transformation, including addressing technical debt and upgrading legacy systems such as ERP, e-commerce platform, WMS, MarTech, and customer experience technology. Our biggest challenge was ensuring we worked with a 'waterfall approach' into a more Agile/DevOps method for their ongoing delivery plans.

 

Solution

Our lead consultants worked on placing for the transformation pillars, and whilst another team of consultants worked on the hands-on delivery in roles such as Project/Programme Managers, Business Analysts, Developers, Architects and Agile Coaches/Scrum Masters. Our focus was to place the interim director and head of level individuals first and then trickle down to the junior roles. By doing this, we managed to ensure strict deliverables were hit by reviewing progress against pre-set KPIs to ensure delivery stayed on track with minimal disruption.