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about the roleJob Title: M2C Process Improvement ConsultantLocation: 1 day per week in West Midlands
Rate: £450 per day (outside ir35)
Job Type: ContractAbout the Role:
We are looking for an experienced M2C Process Improvement Consultant to lead initiatives within our water/energy/utilities sector projects. This role requires a deep understanding of Meter-to-Cash (M2C) and Order-to-Cash (O2C) processes, with a focus on revenue assurance, collections, and process optimization. The successful candidate will bring expertise in Lean Six Sigma, process improvement methodologies, and a track record of driving efficiency in complex environments.Key Responsibilities:- Lead process improvement initiatives focusing on Meter-to-Cash (M2C) and Order-to-Cash (O2C) cycles, identifying inefficiencies and driving solutions that optimize collections and revenue assurance.- Collaborate with cross-functional teams to assess current revenue assurance processes, and design improved workflows to enhance cash flow and customer billing accuracy.- Implement Lean Six Sigma methodologies to reduce process inefficiencies and deliver measurable outcomes in cost reduction and operational performance.- Work closely with stakeholders in the water/energy/utilities sectors to gather business requirements, ensuring solutions align with both regulatory standards and business objectives.- Develop and document As-Is and To-Be process maps, ensuring all stakeholders are aligned with process changes and improvements.- Facilitate workshops and cross-functional meetings to communicate process improvements and engage key stakeholders in the transformation journey.- Support the execution of change management strategies to ensure the successful adoption of new processes and minimal disruption to business operations.- Analyze and enhance collections and billing processes to ensure accurate, timely cash flow, and improved customer satisfaction.- Ensure compliance with regulatory requirements within the utilities sector, adjusting processes as necessary to maintain governance.Required Experience:- Proven experience in Meter-to-Cash (M2C) or Order-to-Cash (O2C) processes within the water, energy, or utilities sectors.- Expertise in Lean Six Sigma (Black Belt preferred) and a demonstrated ability to apply these methodologies to improve operational processes.- Strong background in revenue assurance, collections, and process optimization within a utilities or similar regulated industry.- Ability to lead large-scale process improvement initiatives with measurable outcomes in efficiency and cost reduction.- Experience with SAP, ERP systems, or similar platforms for revenue and process management.- Excellent communication skills, with the ability to present complex ideas and engage effectively with stakeholders at all levels.- Hands-on experience in Agile or Waterfall project management methodologies.If you are interested in the above position, please send your latest CV to Thomas.price@forsythbarnes.com
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