3rd Line Infrastructure Engineer
- United Kingdom, Yorkshire and the Humber
about the role
Title: 3rd Line Infrastructure Engineer
Location: Hybrid - York Based
Salary: Up to £50,000
Forsyth Barnes are working alongside a rapidly expanding business within the farming industry who are currently seeking a 3rd Line Infrastructure Engineer who will be responsible for the overall coordination and design of the required technology.
The business was established less than 10 years ago but is already made up of some of the UK's most trusted and respected farm practices and animal health businesses and they are continuing to capitalise on their successful growth period.
From a highly technical background, with experience of ensuring the lights are on 24x7 with only limited and controlled downtime.
Strong Public cloud - specifically Azure and Office 365 services
Solid Hyper-V knowledge from basic build to advanced multi-host clustering
Proven knowledge of physical server hardware components and configuration with strong fault diagnostic capabilities
Working experience of managing WAN, SDWAN, MPLS, FTTp/c, FortiGate Firewall/Manager/Analyzer, Draytek router, Ubiquiti stack, Wireless Networks
Detailed understanding of TCP-IP, IP routing protocols (BGP and OSPF)
Detailed and working knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy and WSUS
Strong demonstrable experience of managing/leading IT service teams providing a 24x7 service.
In-depth incident management knowledge, understanding of ITSM toolsets (Freshservice being desirable)
ITIL V3 or V4 Foundation or a clear commitment to complete within 6 months.
If you're interested, please apply by emailing me with a copy of your most up to date CV, your current availability and salary expectations
Please feel free to pass this on to anyone you think it may suit / anyone you know who may be interested.
Apologies if this is not wholly relevant, or at the desired level. Please feel free to view all of our jobs at www.forsythbarnes.com.
Technically own escalations and be the subject matter export for BAU tickets escalated from 1st/2nd line teams.
Manage 3rd party vendors to drive fault resolution and change on software/hardware issues.
Manage multiple managed service providers to drive fault resolution and change on hardware/software/cloud solutions.
Document all fixes into a Knowledge Base to share between colleagues.
Act as the subject matter expert for our public cloud infrastructure including supporting the migration from on-prem/datacentre into our public cloud infrastructure ensuring all best practice is adhered to as dictated by the Enterprise Architect
Be the nominated escalation point in a technical queries as the subject matter expert.
React to security alerts highlighted to VP from infosec toolsets, respond to output from penetration tests to remedy vulnerabilities
Ensure that build baselines are tested for reliability, functionality and security.
Ensure ITSM tooling platforms are actively maintained with ticket updates, problem records, change notifications and asset management
Identify and own service improvement as part of a team collaborative effort including participating in the design and development of new services
Designing and performing tests for the functionality, performance, and manageability of IT services to support service transition activities
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